The Nordstrom Way to Customer Service Excellence 下载 pdf 百度网盘 epub 免费 2025 电子书 mobi 在线
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Book Description
First published in 1995, The Nordstrom Way is a classic guide to great customer service. This new book replaces The Nordstrom Way with an even more practical guide to becoming the “Nordstrom” of your industry. Designed for customer service managers and trainers, as well as business owners, it’s an invaluable resource for designing your own programs and initiatives. The authors not only explain the principles of the world’s best customer service company, they also show you how to implement them in your own organization. The Nordstrom Way to Customer Service Excellence will help your business make customers its number one concern, and help make your business number one in your industry.
Download Description
A new "how-to" version of a customer service classic
First published in 1995, The Nordstrom Way has consistently been one of the bestselling backlist books on customer service, with over 100,000 copies sold. This new book replaces The Nordstrom Way with an even more practical guide to becoming the "Nordstrom" of your industry. It is designed for customer service managers and trainers, who will find it an invaluable resource for designing their own training programs. Through training exercises, hiring questionnaires, and customer service development tools, the authors not only explain the principles of the world?s best customer service company?they help you implement them in your organization. The Nordstrom Way to Customer Service Excellence will help any organization focus on customer needs, follow-up, and ensure customer satisfaction in every transaction.
Robert Spector (Seattle, WA) is a professional speaker and writer whose work has appeared in Women?s Wear Daily, the Wall Street Journal, the New York Times, and USA Today. Patrick McCarthy (Seattle, WA) retired from Nordstrom after more than 30 years of service. He was one of the top-performing salespeople in the company.
Book Dimension
length: (cm)23.5 width:(cm)19
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书籍介绍
在线阅读本书
Book Description
First published in 1995, The Nordstrom Way is a classic guide to great customer service. This new book replaces The Nordstrom Way with an even more practical guide to becoming the “Nordstrom” of your industry. Designed for customer service managers and trainers, as well as business owners, it’s an invaluable resource for designing your own programs and initiatives. The authors not only explain the principles of the world’s best customer service company, they also show you how to implement them in your own organization. The Nordstrom Way to Customer Service Excellence will help your business make customers its number one concern, and help make your business number one in your industry.
Download Description
A new "how-to" version of a customer service classic
First published in 1995, The Nordstrom Way has consistently been one of the bestselling backlist books on customer service, with over 100,000 copies sold. This new book replaces The Nordstrom Way with an even more practical guide to becoming the "Nordstrom" of your industry. It is designed for customer service managers and trainers, who will find it an invaluable resource for designing their own training programs. Through training exercises, hiring questionnaires, and customer service development tools, the authors not only explain the principles of the world?s best customer service company?they help you implement them in your organization. The Nordstrom Way to Customer Service Excellence will help any organization focus on customer needs, follow-up, and ensure customer satisfaction in every transaction.
Robert Spector (Seattle, WA) is a professional speaker and writer whose work has appeared in Women?s Wear Daily, the Wall Street Journal, the New York Times, and USA Today. Patrick McCarthy (Seattle, WA) retired from Nordstrom after more than 30 years of service. He was one of the top-performing salespeople in the company.
Book Dimension
length: (cm)23.5 width:(cm)19
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下载点评
- 全格式(245+)
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下载评价
- 网友 寿***芳: ( 2024-12-23 07:58:37 )
可以在线转化哦
- 网友 芮***枫: ( 2025-01-07 22:26:17 )
有点意思的网站,赞一个真心好好好 哈哈
- 网友 家***丝: ( 2024-12-23 21:18:59 )
好6666666
- 网友 游***钰: ( 2025-01-01 12:06:41 )
用了才知道好用,推荐!太好用了
- 网友 敖***菡: ( 2025-01-11 13:26:29 )
是个好网站,很便捷
- 网友 冷***洁: ( 2025-01-19 03:48:06 )
不错,用着很方便
- 网友 方***旋: ( 2024-12-27 10:22:17 )
真的很好,里面很多小说都能搜到,但就是收费的太多了
- 网友 宓***莉: ( 2025-01-10 08:50:17 )
不仅速度快,而且内容无盗版痕迹。
- 网友 濮***彤: ( 2025-01-13 07:01:49 )
好棒啊!图书很全
- 网友 龚***湄: ( 2025-01-09 07:15:54 )
差评,居然要收费!!!
- 网友 堵***格: ( 2024-12-29 04:53:53 )
OK,还可以
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